TRIBE Loyalty System - Terms & Conditions

1. What is the TRIBE Loyalty System?

TRIBE is an exclusive loyalty system from Zamnesia. Open to new and existing customers, you can earn XP and Gift Points by placing orders at www.zamnesia.com. TRIBE members can also accrue further Gift Points via “missions” such as referring new customers, leaving a Google review, and much more.

Customers can then spend their Gift Points on exclusive products available to TRIBE members only. Customers must be 18 years old and over to join the TRIBE. Zamesia takes no responsibility should any underage person override this requirement. Customers may unsubscribe from the TRIBE loyalty program at any time. Both XP and Gift Points cannot be exchanged for cash, check or credit.

All XP, Gift Points and additional rewards belong to Zamnesia and cannot be transferred between accounts. The company reserves the right to cancel any membership unilaterally or cancel or modify the TRIBE Loyalty System, including point acquisition, without prior notice. In this case, all unredeemed XP and Gift Points will be forfeited without any obligation or liability.

1.1 TRIBE Definitions

The following definitions apply to these Terms and Conditions:

• XP: Experience points (XP) determine your rank and are earned by placing orders at www.zamnesia.com.

• Gift Points: These are earned by placing an order, completing "missions", and buying products that earn you extra Gift Points or from other promotions. Gift Points can be spent on various products that cannot be bought with money. These are special products that are available exclusively to TRIBE members.

• Rank: Customers earn a rank based on total XP accrued. The TRIBE Loyalty System consists of 5 earnable ranks.

• Multipliers: When making an order, the customer can also multiply the order value by a specific number. This figure is different for each rank. The higher the rank, the higher the multiplier. The multiplier applies to the default value of XP and Gift Points.

2. Membership Requirements

New customers can indicate that they want to become a TRIBE member when they create a user account with Zamnesia and select the option under “My Preferences”. Existing Zamnesia customers can also indicate they want to become a TRIBE member by ticking the box under “My Preferences”. The benefits each user can earn vary by rank. You must be over 18 years old to join Zamnesia’s TRIBE. Customers will stay at their current rank provided they meet the criteria within the following 12 months.

Confirm your membership to our TRIBE using the box marked: “Yes, I want to become a member of the TRIBE”.

2.2 Spending Gift Points

Customers can spend their Gift Points on the "Spend Gift Points" page. These products are only available to TRIBE members on that specific page. The options extended to customers also depend on their current rank.

3. Ranks and Benefits

There are five ranks in the TRIBE Loyalty System: Scouting Fox, Rising Cobra, Guardian Wolf, Roaring Bear, and Legendary Eagle. XP is divided into the different ranks as follows:

• Rank 1 Scouting Fox: 0–49 XP

• Rank 2 Rising Cobra: 50–199 XP

• Rank 3 Guardian Wolf: 200–499 XP

• Rank 4 Roaring Bear: 500–999 XP

• Rank 5 Legendary Eagle: +1000 XP

When placing an order, the customer can earn additional XP and Gift Points by multiplying the order value by a rank-specific number. During checkout, the applicable multiplier will be shown. The rank-specific multiplier applies to purchases only.

• Rank 1 Scouting Fox: x1

• Rank 2 Rising Cobra: x1.25

• Rank 3 Guardian Wolf: x1.50

• Rank 4 Roaring Bear: x1.75

• Rank 5 Legendary Eagle: x2

• 3.1 Exclusive TRIBE Products:  Customers from rank 2 (Rising Cobra) and above are entitled to exclusive TRIBE products. These products are only available to TRIBE members and can be purchased in euros/dollars/pounds. 

• 3.2 Early Access (New Products): Early Access (New Products): Customers from rank 3 (Guardian Wolf) and above are entitled to early access to new products.

4. Point Acquisition

Below is an overview of all the point acquisition rules offered by the TRIBE Loyalty System. In general, XP and Gift Points become visible on your account within two days. If a cancellation, return, or undelivered order occurs, the XP and Gift Points will be deducted from the customer account. Please also be aware that Gift vouchers are exempt from XP and Gift Points.

• 4.1 System Enrolment/Welcome Gift Points: Every Zamnesia customer who signs up for our TRIBE will get 20 Gift Points. These will be added to your account immediately upon signing up.

• 4.2 General Acquisition: By default, each euro spent is 1 Gift Point and 1 XP. This value is subject to the rank-specific multiplier.

• 4.3 Birthday Gift: Every customer receives a gift on their birthday as a TRIBE member (automatically credited on the registered birth date). This gift varies depending on your rank and/or country of residence.

Europe: Gift Voucher

Rank 1: €5 (minimum order: €25)

Rank 2: €10 (minimum order: €25)

Rank 3: €15 (minimum order: €50)

Rank 4: €20 (minimum order: €75)

Rank 5: €25 (minimum order: €75)

These Gift Vouchers are valid for 30 days.

USA: Gift Points

Rank 1: 50 Gift Points

Rank 2: 75 Gift Points

Rank 3: 100 Gift Points

Rank 4: 125 Gift Points

Rank 5: 150 Gift Points

These Gift Points expire after 1 year if no further purchase has been made.

• 4.4 Referee Reward: If an existing customer recommends a (new) customer, the new customer will receive 150 Gift Points.

• 4.5 Referrer Reward: If a customer recommends a friend, they will receive 150 Gift Points per friend recommended.

• 4.6 Product Extra Points: There is always a selection of purchasable products that can earn extra Gift Points. These products are only visible if you are a TRIBE member, and the products can be found under the heading "Extra Points Offers".

• 4.7 Google Review: If a customer writes a review on Google, they will receive 5 Gift Points.

• 4.8 Product Review: If a customer writes a product review on our website, they will receive 5 Gift Points.

• 4.9 Instagram Interaction: When a customer starts following Zamnesia on Instagram, they get 5 Gift Points (one-time reward). When they click the Instagram icon on the "Extra Points Missions" page, the 5 Gift Points will be allocated.

• 4.10 TikTok Interaction: When a customer starts following Zamnesia on TikTok, they get 5 Gift Points (one-time reward). The 5 Gift Points are allocated when they click the TikTok button on the "Extra Points Missions" page.

• 4.11 Facebook Interaction: When a customer starts following Zamnesia on Facebook, they get 5 Gift Points (one-time reward). When they click the Facebook icon on the "Extra Points Missions" page, the 5 Gift Points will be allocated.

• 4.12 Reddit Interaction: If someone starts following Zamnesia on Reddit, they will get 5 Gift Points (one-time reward). The 5 Gift Points will be allocated when they click the Reddit button on the "Extra Points Missions" page.

• 4.13 Telegram Interaction: If a customer starts following Zamnesia on Telegram, they will receive 5 Gift Points (one-time reward). The 5 Gift Points are allocated when they click the Telegram button on the "Extra Points Missions" page.

• 4.14 X Interaction: If a customer starts following Zamnesia on X/Twitter, they will receive 5 Gift Points (one-time reward). The 5 Gift Points are allocated when they click the X button on the "Extra Points Missions" page.

• 4.15 YouTube Interaction: If a customer starts following Zamnesia on YouTube, they will get 5 Gift Points (one-time reward). The 5 Gift Points are allocated when they click the YouTube button on the "Extra Points Missions" page.

• 4.16 Bank Wire Payment: If the customer pays with bank wire, they get 25 extra Gift Points per order.

• 4.17 Crypto Payment: If the customer pays with crypto, they get 25 extra Gift Points per order.

• 4.18 Minimum Spend Extra Points: For every €100 order placed, the customer will receive 25 Gift Points.

• 4.19 Email Newsletter Extra Points: If a customer clicks on any email from us to our website, they get 1 Gift Point (one-time reward).

• 4.20 Newsletter Subscription Extra Points: When registering for Zamnesia Offers or the Zamnesia Newsletter, the customer receives 10 Gift Points (one-time reward).

5. XP and Gift Point Expiration

Gift Points expire after one year if no purchase has been made. XP always expires after one year. When you achieve a certain rank, you keep it for at least 1 year. You can only go down 1 rank at a time. It is not possible to go from Legendary Eagle to Scouting Fox in one go.

6. Privacy and Email

By registering for the TRIBE Loyalty System, you agree to receive transactional emails. These may include (but are not limited to) information about TRIBE Rewards, TRIBE updates, and other related materials at the discretion of Zamnesia. Members can unsubscribe anytime by following the "Unsubscribe" link in the newsletter.

Please review our Privacy Policy. By participating in TRIBE, you agree to Zamnesia's use of your personal information and have read and accepted our Privacy Policy.

If you have any questions regarding these Terms and Conditions, please get in touch with us at [email protected].